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The fact that Cleaning Master has been working as a cleaning company for several years has given us an opportunity to acquire considerable practical experience in the area of cleaning thanks to which today we are ready to offer you a wide range of high quality cleaning services.

Sometimes there are situations when a standardized package of the services provided by Cleaning Master is not enough to meet all the wishes of our clients. For those who need more than a common service we are always ready to offer so-called VIP service that allows you to get the most out of what we can do for you.

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TRUSTED CLEANERS FOR YOU.

Introducing a worker to help you in home cleaning maybe considered as luxury but imagine your valuable time and energy is being consumed for a work, which can be effectively done by good cleaners. We at CM strive for perfect solutions for every house, our workers are efficient and they can be trusted to give you top-notch cleaning services. From one time cleanings to monthly or weekly cleanings, we will take care of all your cleaning needs.

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SAVES YOU TIME
Cleaning Exec helps you live smarter, giving you time to focus on what’s most important.
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SAFETY FIRST
We rigorously vet all of our Cleaners, who undergo identity checks as well as in-person interviews.
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ONLY THE BEST QUALITY
Our skilled professionals go above and beyond on every job. Cleaners are rated and reviewed after each task.
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EASY TO GET HELP
Select your ZIP code, number of bedrooms and bathrooms, date and relax while we take care of your home.
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SEAMLESS COMMUNICATION
Online communication makes it easy for you to stay in touch with your Cleaners.
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CASH FREE PAYMENT

Pay securely online only when the cleaning is complete.

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CERTIFICATION
Cleaners certified & highly experienced professionals
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PROFESSIONAL STAFF
We are professional and experienced cleaning staff.

General

Who do I contact if I have any issues or questions?

You can contact the Customer Happiness Team at our phone or email us our email. Someone will respond to you immediately.

 

When are you open?

We are open every day 8am – 10pm.

 

What if I’m not there to let the cleaning person in?

That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

 

Do I have to be home while you clean?

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

 

Will the same cleaner or maid show up for all my appointments?

If you’re happy with your cleaner you had, we’re happy to send them to all of your appointments. You just have to contact us to let us know and we’ll make it happen!

 

Can I book a cleaning over the phone?

Yes, absolutely! Give us a call at our phone and we will set you up with a great home cleaning immediately.

 

How do I schedule a cleaning?

Simply click on the Book Now on the top of this website and complete the form. It shouldn’t take more than 60 seconds and we’ll contact you to confirm your appointment that same day!

 

Where do you serve?

We serve all boroughs of NYC

 

How do I log in?

Book, Re-Schedule, and cancel online here

Trust & Safety

Are you insured and bonded?

Yes, Cleaning Master is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

 

Are you a pet friendly maid service?

Yes! At Cleaning Master we LOVE pets. All of our maids are trained to correctly deal with your furry family member.

 

Can I trust Cleaning Master cleaners?

Absolutely. All of ”Cleaning Master” Cleaning Professionals are highly trained, background and reference checked, as well as insured and bonded.

Services

How much does it cost to clean my home?

”Cleaning Master” pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.

 

What if I want a cleaner by the hour?

Our minimum appointment is a two (2) hour clean. If you would like to forego our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $60/hour per cleaner.

 

What does a Deep Clean include?

The Deep Clean service is a comprehensive top-to-bottom cleaning. We recommend a deep cleaning if you have not had your apartment professionally cleaned within the past 3 months.

It does not include cleaning baseboards, closets, interior windows, interior walls, inside the oven, inside the cabinets or inside the refrigerator, all of which are available at a reasonably priced additional cost.

 

What is a Move In/Move Out cleaning?

We all know moving is stressful. Combine that with all the boxes that need to be packed, furniture moved, and a long list of other preparations can be extremely time consuming. Our move in/move out cleanings are designed to prepare a home for a new tenant.

Please note that the move in/move out cleaning includes cleaning inside of the oven, insides of the cabinets, and inside of the refrigerator.

It does not include cleaning baseboards, closets, interior windows and interior walls, all of which are available at a reasonably priced additional cost.

Cleaning Supplies

Do ”Cleaning Master” cleaners bring all necessary cleaning supplies to get the job done?

We bring all required products to give your home a great clean, aside from a vacuum (unless requested; see below), mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.

 

I don’t have a vacuum. Should I still use your service?

If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the special instructions area. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry mobile vacuums as they have to travel throughout the day for jobs.

 

What if I don’t have a mop?

Our cleaners bring a travel wet/dry mop (Swiffer) that can be used on non-carpeted floors.

 

Do you bring green cleaning supplies?

We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. (Please note this requires time flexibility)

Recurring Service

Do I get a discount if I’m a frequent customer?

Yes, customers who sign up for recurring service will receive discounts. For weekly service, you will receive a 15% discount. For service every 2 weeks, we have a 10% discount. If you book us every 3 weeks, you will receive a 7% discount. For service every month, you will get a 5% discountPLEASE NOTE: The discount is not applicable until the 2nd cleaning.

How often should ”Cleaning Master” clean my home or business?

Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by a recurring cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.

Billing

How much does it cost to clean my home?

”Cleaning Master” pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.

 

What if I want a cleaner by the hour?

If you would like to forgo our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $60/hour. Our minimum appointment is two (2) hours.

 

Is tip included?

Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you’ve received exceptional service. ”Cleaning Master” personnel are not permitted to solicit tips under any circumstances.

 

What method of payment do you accept?

We accept all major credit cards. We no longer take cash or personal checks. Our online payments are processed by Stripe and though a fully secure 256 bit SSL protocol. In addition, we have full extended validation SSL security as well. Booking through ”Cleaning Master” is safe and secure; we guarantee this.

 

Why is there a pending charge on my card before the cleaning service date?

A hold will be placed on your account (for authorization) in the amount of your total balance the evening BEFORE your scheduled cleaning date. If your service is cancelled prior to 5 PM the day before your service date, the hold will drop off in 3-5 business days. THE HOLD IS NOT A CHARGE. We only charge you after the cleaning has been rendered and will receive an email invoice shortly thereafter.

 

How do I change my billing information?

To switch your billing information, simply log into our online portal using your username and password and edit your billing information. The online portal login is at the bottom of your initial booking confirmation email.

 

What is your cancellation/rescheduling policy?

You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a $90 CANCELLATION FEE if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.

PREMIUM CLEANING: SERVICE CONTENT

Premium cleaning is not just a thorough general cleaning. The service is of impeccable quality. The cleaning of this category provides for quick and effective work of a team of professional specialists at the facility.

Its goal is maximum cleanliness of all surfaces and coatings. Premium cleaning of stores, residential and office premises is also:

  • Application of the best developments of manufacturers of professional chemistry;
  • The use of effective equipment for solving urgent problems of cleaning;
  • The use of individually designed cleaning schemes that take into account technical, interior, and other features of the serviced facility.
  • VIP-cleaning involves the use of traditional cleaning measures and special technologies. The content of each service is, in fact, the exclusive development of the supplier.

CLEANING FOR SOLID GENTS

Customers of VIP-cleaning are individuals, legal entities. The service is relevant for hotels, sports complexes, office centers.

Cleaning for respectable gentlemen means cleaning cottages, private houses, townhouses, penthouses, luxury apartments. Taking into account the class of real estate, special requirements are imposed on the specialists of the cleaning company and the content of the service.

Customers expect professional cleaners to:

  • Competence;
  • High speed of work;
  • Stealth;
  • Responsibility;

As for the cleaning services themselves, here the safety of valuable property comes first after the quality of cleaning. Luxury properties have designer interiors. Often the latter are decorated with antiques. This determines the specifics of professional cleaning.

VIP CLINING ROUND THE CLOCK

An important factor in premium cleaning is the time factor. Specialists often have to do professional cleaning after hours.

24-hour cleaning is offered by the First Moscow Cleaning Service. VIP package does not limit the customer in choosing the time of cleaning work on the object, be it an office, a house, a summer house or an apartment.

Cleaning can be ordered today on favorable terms. Services of premium category are distinguished not only by impeccable quality, but also by adequate cost. The form of payment is selected taking into account the wishes of the client. On an individual basis are also discussed the conditions of work.

Professional VIP category cleaning is a rational solution for owners of elite real estate objects. Such cleaning allows not only to clean the coatings and surfaces, but also to extend their service life. Professional VIP-cleaning provides care for materials that are demanding compliance with operating conditions.

Want to order a premium package? Contact the cleaning department of our company. We guarantee the prompt processing of the application, meeting the deadlines for the project, the quality of professional cleaning and cleaning services.

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Experienced & professional
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Background & reference checked
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English speaking
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Interviewed in-person
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Highly rated by other customers
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Reliable & Trustworthy
100% SATISFACTION GUARANTEE.

It is our goal to offer you the best possible cleaning service available. If you aren’t 100% satisfied with your cleaning we will come back and re-clean for free!

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Our Locations

New York
United States

Monday 08:00 – 22:00
Tuesday 08:00 – 22:00
Wednesday 08:00 – 22:00
Thursday 08:00 – 22:00
Friday 08:00 – 22:00
Saturday 08:00 – 22:00
Sunday 08:00 – 22:00