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Cleaning Master's
most-demanded home cleaning services:

- Home cleaning NYC

 

Are you short on time to always keep your home clean and tidy? Try our professional cleaners. We are known for high-quality work! Our staff is sure to provide you with an excellent cleaning experience and a healthy home! The service typically includes living room, kitchen, bathroom, and bedroom cleaning. The only areas that require an additional charge are the oven, fridge, or inside cabinets.

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- Apartment cleaning NYC

 

Still dreaming of a healthy and clean apartment? Cleaning Master can help! Our friendly and experienced professional cleaners. No matter what the size of your space, we can leave you with a delightfully clean living space. We can even clean window sills (on a regular or one-time basis), rugs and carpets, refrigerators and freezers, as well as gas stoves.

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- Commercial cleaning NYC

 

Don't you wish your hotel or office space looked fresh and sparkling? Don't hesitate to call us and order a quality cleaning service from the leading cleaning company in NYC! Our service packages are customized to fit your individual business needs. We can also accommodate window cleaning, fixtures cleaning, floor maintenance and office appliance cleaning from typical cleaning spaces. We are here to help you make your space look great!

  • How many people come to clean
    It depends on our schedule and the type of cleaning services you need - anywhere from 1 person to 2 people. The minimum work hours for one person is 2 hours. Hours are listed in labor-hours, meaning that a 4-hour appointment could either be one pro working for 4 hours or two pros working for 2 hours.
  • Is there an extra charge if I have a pet?
    We have a standard extra charge of $25 if you have pets, as this accounts for the extra work required to perform a thorough cleaning of your apartment. However, there are certain situations where not ALL pets shed severely, in which case, please let us know if this is the case in your booking requests, and we will waive the pet fee.
  • What supplies do I need to provide?
    Your only responsibility is to provide us with a mop, a bucket, a broom, a toilet brush, and a step stool or ladder. And if you have a pet or carpeting, you should also supply a working vacuum cleaner. We do not provide these primarily for hygiene reasons, as we do not want to bring any unnecessary contaminants into your home. Again, Cleaning Master cleaning staff do not provide a vacuum, conventional mop & bucket, step stool, or a toilet brush. Cleaning Master provides all the cleaning products (EPA registered), including rags and paper towels, for cleaning.
  • What is included in a home cleaning?
    Most customers want a general surface cleaning and sanitizing of their home, which includes all kitchen and bathroom surfaces wiped and sanitized, furniture dusted, rooms picked up and tidied, floors swept, mopped, or vacuumed if you have a vacuum cleaner, linens changed and beds made if you'd like. We will clean the inside of the microwave as well. If your home is larger, you can purchase additional time for more rooms. If you'd like a deep cleaning or move-in/out cleaning - we'll clean all areas noted before as well as inside the fridge and freezer, oven, cabinets, closets, and your interior windows, blinds and baseboards.
  • What can't we clean
    Our team does not handle the following: -Exterior windows -Moving Furniture / Areas inaccessible by heavy furniture -Carpet cleaning -Animal waste removal (cat litter or dog waste areas) -Mold removal -Industrial cleaning -Lifting of heavy items -Surfaces above arms reach -High ceiling fans (as this poses a safety risk for our staff without the proper gear)
  • What is Cleaning Masters Service Guarantee?
    Cleaning Master offers a 100% satisfaction guarantee - We've sure you'll love our cleaning services, but if you encounter any issues, we'll do everything in our power to make it right.
  • What If Your Technicians Have Damaged My Property?
    We are Bonded and Insured, you are protected from any kind of wrongdoing. We process complaints received only within 48 hours from the end of the cleaning.
  • Do I need to provide cleaning supplies?
    Your only responsibility is to provide us with a mop, a bucket, a broom, a toilet brush, and a step stool or ladder. And if you have a pet or carpeting, you should also supply a working vacuum cleaner. We do not provide these primarily for hygiene reasons, as we do not want to bring any unnecessary contaminants into your home. Again, Cleaning Master cleaning staff do not provide a vacuum, conventional mop & bucket, step stool, or a toilet brush. Cleaning Master provides all the cleaning products (EPA registered), including rags and paper towels, for cleaning.
  • What if I do not have a mop, bucket, vacuum, or toilet brush?"
    If you cannot provide a mop/bucket/vacuum/toilet brush, we will be unable to clean spaces that require these tools. While we always like to be as helpful and courteous as possible for our clients, this policy ensures proper sanitization within your living space and does not bring any contaminants from other spaces. If you cannot provide these items, we could offer a partial refund.
  • What if I just had renovation work done?
    We do not offer post-construction cleaning services as part of our standard service packages. However, if you need post-construction cleaning, please call us for a customized quote.
  • Can I give specific instructions to the cleaners and ask for special requests?
    Yes, however special instructions or requests are approved on an as-needed basis, assuring it complies with our cleaning protocols.
  • What is your cancellation policy?
    We allow for full-refund cancellations up to 24 hours before your scheduled cleaning time. If you decide to cancel within 24 hours prior to your scheduled cleaning, we charge a $40 cancellation fee.
  • How do I pay for Cleaning Master services?
    You can pay via credit card, PayPal, or cash.
  • What is the tipping policy?
    Tipping is all dependent on your positive experience with your cleaning services. Typically, our customers tip 15-20% of the cleaning fee, specifically to the cleaning staff. Tipping is welcomed after the job is completed and can be handled with cash or through PayPal / Venmo - directly with our cleaning staff.
  • When can I tip my cleaning service?
    Tipping is welcomed after the job is completed, and can be handled with cash or through Paypal / Venmo - directly with our cleaning staff.
  • When does my card get charged?
    If you are paying with a credit card or PayPal, you are charged after booking your cleaning service. If you select cash, you will be charged after the completion of your services. We allow for full-refund cancellations up to 24 hours before your scheduled cleaning time. If you decide to cancel within 24 hours prior to your scheduled cleaning, we charge a $40 cancellation fee.
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