Reliable, On-Demand Cleaning Staff
Cleaning Master is a proven leader in professional, affordable and most importantly, reliable commercial cleaning services across New York.
We provide hotels a customized on-demand solution to scale their existing cleaning services (and now disinfection services). We believe in excellence, and ensure we go above and beyond for our clients from the first touchpoint, all the way through to the end of a contract.
We only hire qualified, trained commercial cleaners, and our contract cleaning service has the flexibility to use all varieties of cleaning equipment and solutions. While we prefer using EPA registered cleaning products, we'll also accommodate your existing processes and protocols.
Call us to find out why we’re a leading commercial cleaning company. We're happy to provide a quote based on your unique requirements, or give us the opportunity to beat your exiting quote.
Specialized Hotel Cleaning Offerings
Bonded & Insured
EPA Cleaning & Disinfection
24/7 Availability, Overnight/Weekends/Holidays
100% Satisfaction Guaranteed
Trained, Professional Staff
We also pride ourselves on the vetting and training of our cleaners. All of our staff are highly experienced, skilled and C.O.S.H.H. trained contract cleaners. We also recognize the importance of maintaining hygiene and safety in commercial environments.
Competitive Pricing To Match Your Needs
Our services are custom to fit your exact needs. Also Cleaning Master will beat any price quoted by a competitor with no compromise on quality - ensuring you get superior value for your budget.
Enhanced Supervision & Quality Assurance
Cleaning Master provides enhanced supervision protocols with every Hotel cleaning contract. Our team will examine the cleaning standards onsite once a month and produce a supervisory inspection report.
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Superior Service Guaranteed
Excellence is at the forefront of our company culture - we're so confident that you'll enjoy working with us that we have a 100% satisfaction guarantee. That says something.
Comprehensive Hotel Cleaning Area Coverage
We support every hotel area including rooms, front lobby areas, guest and employee restrooms, back of house service hallways, kitchens, restaurants and spas.
24/7 Cleaning Scheduling
We service the New York City area with 24/7 cleaning availability to fit your needs. Late nights or weekends? We have you covered.
NYC's Top Professional Hotel Cleaning Service Available On-Demand.
How many people come to cleanIt depends on our schedule and the type of cleaning services you need - anywhere from 1 person to 2 people. The minimum work hours for one person is 2 hours. Hours are listed in labor-hours, meaning that a 4-hour appointment could either be one pro working for 4 hours or two pros working for 2 hours.
Is there an extra charge if I have a pet?We have a standard extra charge of $25 if you have pets, as this accounts for the extra work required to perform a thorough cleaning of your apartment. However, there are certain situations where not ALL pets shed severely, in which case, please let us know if this is the case in your booking requests, and we will waive the pet fee.
What supplies do I need to provide?Your only responsibility is to provide us with a mop, a bucket, a broom, a toilet brush, and a step stool or ladder. And if you have a pet or carpeting, you should also supply a working vacuum cleaner. We do not provide these primarily for hygiene reasons, as we do not want to bring any unnecessary contaminants into your home. Again, Cleaning Master cleaning staff do not provide a vacuum, conventional mop & bucket, step stool, or a toilet brush. Cleaning Master provides all the cleaning products (EPA registered), including rags and paper towels, for cleaning.
What is included in a home cleaning?Most customers want a general surface cleaning and sanitizing of their home, which includes all kitchen and bathroom surfaces wiped and sanitized, furniture dusted, rooms picked up and tidied, floors swept, mopped, or vacuumed if you have a vacuum cleaner, linens changed and beds made if you'd like. We will clean the inside of the microwave as well. If your home is larger, you can purchase additional time for more rooms. If you'd like a deep cleaning or move-in/out cleaning - we'll clean all areas noted before as well as inside the fridge and freezer, oven, cabinets, closets, and your interior windows, blinds and baseboards.
What can't we cleanOur team does not handle the following: -Exterior windows -Moving Furniture / Areas inaccessible by heavy furniture -Carpet cleaning -Animal waste removal (cat litter or dog waste areas) -Mold removal -Industrial cleaning -Lifting of heavy items -Surfaces above arms reach -High ceiling fans (as this poses a safety risk for our staff without the proper gear)
What is Cleaning Masters Service Guarantee?Cleaning Master offers a 100% satisfaction guarantee - We've sure you'll love our cleaning services, but if you encounter any issues, we'll do everything in our power to make it right.
What If Your Technicians Have Damaged My Property?We are Bonded and Insured, you are protected from any kind of wrongdoing. We process complaints received only within 48 hours from the end of the cleaning.
Do I need to provide cleaning supplies?Your only responsibility is to provide us with a mop, a bucket, a broom, a toilet brush, and a step stool or ladder. And if you have a pet or carpeting, you should also supply a working vacuum cleaner. We do not provide these primarily for hygiene reasons, as we do not want to bring any unnecessary contaminants into your home. Again, Cleaning Master cleaning staff do not provide a vacuum, conventional mop & bucket, step stool, or a toilet brush. Cleaning Master provides all the cleaning products (EPA registered), including rags and paper towels, for cleaning.
What if I do not have a mop, bucket, vacuum, or toilet brush?"If you cannot provide a mop/bucket/vacuum/toilet brush, we will be unable to clean spaces that require these tools. While we always like to be as helpful and courteous as possible for our clients, this policy ensures proper sanitization within your living space and does not bring any contaminants from other spaces. If you cannot provide these items, we could offer a partial refund.
What if I just had renovation work done?We do not offer post-construction cleaning services as part of our standard service packages. However, if you need post-construction cleaning, please call us for a customized quote.
Can I give specific instructions to the cleaners and ask for special requests?Yes, however special instructions or requests are approved on an as-needed basis, assuring it complies with our cleaning protocols.
What is your cancellation policy?We allow for full-refund cancellations up to 24 hours before your scheduled cleaning time. If you decide to cancel within 24 hours prior to your scheduled cleaning, we charge a $40 cancellation fee.
How do I pay for Cleaning Master services?You can pay via credit card, PayPal, or cash.
What is the tipping policy?Tipping is all dependent on your positive experience with your cleaning services. Typically, our customers tip 15-20% of the cleaning fee, specifically to the cleaning staff. Tipping is welcomed after the job is completed and can be handled with cash or through PayPal / Venmo - directly with our cleaning staff.
When can I tip my cleaning service?Tipping is welcomed after the job is completed, and can be handled with cash or through Paypal / Venmo - directly with our cleaning staff.
When does my card get charged?If you are paying with a credit card or PayPal, you are charged after booking your cleaning service. If you select cash, you will be charged after the completion of your services. We allow for full-refund cancellations up to 24 hours before your scheduled cleaning time. If you decide to cancel within 24 hours prior to your scheduled cleaning, we charge a $40 cancellation fee.
Does your hotel need good cleaning? Have you just renovated your hotel and need a quality hotel cleaning service? Do you need cleaning your hotel on a regular basis? Contact the Cleaning Master company as soon as possible! We are sure to show you the shortest path to success!
Cleaning hotels in and around New York City
We have been cleaning hotels in and around New York City since 2012, earning an impeccable reputation as one of trust-worthy cleaning companies and gradually becoming one of the leading cleaning companies in New York. Quality, loyality and professionalism are the foundation of our cleaning company.
Cleaning Master is a close-knit friendly team of highly experienced skilled cleaners and talented managers. Thanks to the use of our own contemporary powerful cleaning equipment, ECO-friendly reliable synthetic detergents and advanced cleaning technologies, we manage to achieve high quality results in the shortest possible time.
"Best cleaning company in the city! I have been using Cleaning Master for almost a year now. They clean two properties we have in Manhattan. 1 commercial with 201 rooms and one residential. The staff are wonderful and so reliable. They are so through, with great attention to detail and very professional!