Terms and Conditions of Cleaning Master
Welcome to Cleaning Master. These Terms and Conditions govern the use of our cleaning services and form a legally binding contract between Cleaning Master and the client.
2. Services Provided
We offer residential and commercial cleaning services, including dusting, vacuuming, mopping, and bathroom cleaning. Specialized services like window washing, and carpet cleaning are not available.
3. Scheduling and Availability
Services can be scheduled via our website, phone, or email. We operate Monday to Sunday from 8 am to 6 pm. Please book at least 24 hours in advance.
4. Pricing and Payment
Prices vary based on the size of the space and the type of service requested. We accept payment only via credit card. Payment is due upon completion of service. A 5% late fee applies for payments delayed beyond 7 days.
5. Cancellation Policy
Clients may cancel up to 24 hours before the scheduled service without penalty. Cancellations within 24 hours of the service time incur a fee of 40$.
6. Liability and Damage Policy
We assume responsibility for any damage or loss caused directly by our staff during cleaning. Clients must report any issues within 24 hours of service completion.
7. Safety and Security
Our staff undergo thorough background checks and are trained to respect client property and privacy. We adhere to strict security protocols while on client premises.
8. Client Responsibilities
Clients should ensure the area is accessible, pets are secured, and valuables are stored away. We request a smoke-free environment while our staff is present.
9. Confidentiality and Privacy
Client privacy is paramount. We do not disclose client information to third parties and maintain strict data security protocols.
10. Complaints and Feedback
For complaints or feedback, please contact our customer service at 917-203-8710 or firstname.lastname@example.org. We strive to address all concerns promptly and efficiently.
11. Amendments to Terms and Conditions
These terms and conditions are subject to change. We will notify clients of any significant changes.
12. Governing Law
These terms and conditions are governed by the laws of New York.
13. Contact Information
For any inquiries, please contact us at: